Need to make a return?
If you're not satisfied with your PHF order in any way, our team will gladly help to make things right. Just contact us at firstname.lastname@example.org to apply for a refund. However, please see below for more information on our return policy.
How long is the return window?
- We will accept returns within 30 days of delivery and ask you to cover the delivery costs（No return handling fee）.
- *Please note that we don't accept returns after the 30 day timeframe. If an item is sent back after the 30 day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs（No return handling fee）.
A Few Things to Note:
- All returned products must be unwashed in original condition with product tags attached and Include outer packaging.
- Remember to take extra care to pack your return package properly, so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference in case you need to check the status with the carrier before it reaches us.
- Sets cannot be refunded individually.
What is the reason for Return the product？
Reasons we accept for returns include but are not limited to
1. The product is damaged or the merchant sends the wrong product,
2. The customer is not satisfied with the product,
Our customer care team will notify you of the decision of your request to refund by e-mail. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within two business days.
Where should I send the product？
||2020 Elm Ct
We accept order cancellation before the product is produced or shipped. You will get a full refund when your order is canceled. We cannot cancel the order if the product is already shipped out.
How To Refund The Product
Step 1: Please email our customer service representatives at email@example.com to request the exchange/return.
Step 2: Upon receipt of your exchange/return request, our customer service representative will email you the exchange/return instructions and the exchange/return address.
Please follow the instructions to process the exchange/return.(If you return the item, we will not cover the shipping cost)
We would appreciate it if you could provide us with some photos or Or other constructive suggestions as return materials. Which will give us change for better service.
Step 3: You will receive a refund within one week or have an exchange order processed after we receive your package.
We'll email you once processing your refund or exchange.
FYI: It will take a longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is the credit card.
Late or Missing Refund
We initiate your refund immediately upon the approval of your request to refund. You will typically receive your refund within 8-10 business days.
If you haven't received a refund yet, please contact your credit card issuing company and your bank, as they often take additional times to process refunds.
If you've done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org
Phone number: 0535-3613788